Iowa Total Care Contracting Information

The Iowa Department of Human Services (DHS) is pleased to announce Iowa Total Care as a new Managed Care Organization (MCO) choice. Iowa Total Care will begin providing coverage for IA Health Link members on July 1, 2019, and Hawki members at a later date. Members will be notified by mail when they are able to select Iowa Total Care as their MCO.

All providers wishing to contract with Iowa Total Care must first be enrolled with the IME, and may contact Iowa Total Care directly for assistance with the credentialing process. Please use the information below to begin contracting discussions with Iowa Total Care.

Iowa Total Care Provider Contracting

If you have additional questions regarding Iowa Total Care, please contact Iowa Total Care Provider Services at 833-404-1061, or by email at For questions about your Iowa Medicaid enrollment status, please contact the IME Provider Enrollment Unit at 800-338- 7909, Monday- Friday, from 7:30 a.m. to 4:30 p.m., or by email at

Recent News

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This past weekend, the IMS Board of Directors held its July board meeting on the campus of Des Moines University (DMU) and its annual board retreat.

Medicaid MCO Transition Assistance

July 1 marked the scheduled transition of Medicaid administrators within the managed care system with UnitedHealthcare (UHC) ending active benefit administration and Iowa Total Care (ITC) beginning active patient operations.

New Laws Take Effect Monday

Several bills and Iowa statutes of interest to the medical community will go into effect July 1

MIPS Data Validation and Audit

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CMS RFI on Reducing Administrative Burden

CMS seeks input on are reporting and documentation requirements, prior authorization requirements, and policies for dually enrolled beneficiaries.

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