WebMD Update on HIPAA TCS Compliance/Customer Support
WebMD announced that all Medicare claims and electronic remittance advise (ERA) transactions it conducts are in HIPAA format and that more than 90% of claims WebMD sends to Blue Cross Blue Shield, Medicare and Medicaid payers combined are now in HIPAA standard format. WebMD further states that it continuously tracks provider transactions, detecting within 24 hours if Medicare, Medicaid, or BCBS professional claims, reports, or ERA transactions are not delivered; providers are notified of unresolved problems through Customer Service Alerts. WebMD has issued releases on its Customer First and Medical Association and Society Escalation Support Protocol programs. Practices having ongoing, unresolved issues with WebMD or any other payer or clearinghouse may contact Jeanine Freeman at IMS or file a HIPAA complaint with the AMA at www.ama-assn.org/ama/pub/category/6760.html.

WebMD announced that all Medicare claims and electronic remittance advise (ERA) transactions it conducts are in HIPAA format and that more than 90% of claims WebMD sends to Blue Cross Blue Shield, Medicare and Medicaid payers combined are now in HIPAA standard format. WebMD states that it continuously tracks provider transactions, detecting within 24 hours if Medicare, Medicaid, or BCBS professional claims, reports, or ERA transactions are not delivered; providers are notified of unresolved problems through Customer Service Alerts.

WebMD has issued releases on its Customer First and Medical Association and Society Escalation Support Protocol programs. Practices having ongoing, unresolved issues with WebMD or any other payer or clearinghouse may contact Jeanine Freeman at IMS or file a HIPAA complaint with the AMA.